ACC 250 · Ch8 Receivables and Bad Debts

What if the customer never pays?

How Crocs and Costco report bad debts in their 10-K filings.

Crocs: Form 10-K, year ended Dec 31, 2024 ($ thousands) · Costco: Form 10-K

The problem

Selling on credit has a cost

1
A shoe store orders $100,000 of Crocs and promises to pay in 60 days. Crocs records revenue and an account receivable.
2
Some stores will close or fall behind, and some of that money will never be collected.
3
Crocs doesn’t know which customers will not pay, or when it will find out.
Think about it

Should Crocs record the loss now, in the year of the sale, or later, when a customer actually fails to pay?

Crocs · Balance sheet, Dec 31, 2024

Start with the balance sheet

Condensed ($ thousands)

$K
Cash and cash equivalents180,485
Accounts receivable, net257,657
Inventories356,254
Other current assets77,873
Total current assets872,269
Property, goodwill, brands and other3,939,884
Total assets4,812,153
Crocs sells a large share of its shoes to retailers and distributors (shoe stores, department stores) on credit. They pay weeks later.
The money they still owe is an asset: accounts receivable. At year-end it was about $258 million.
Look closely

Why does the line say “net”? Net of what?

Crocs · Accounts receivable

Zoom in: what “net” means

As printed in the 10-K

Accounts receivable, net of allowances of $31,579 and $27,591, respectively    257,657    305,747

December 31, 2024 ($ thousands)

$K
What customers owe Crocs289,236
Less: Allowance for doubtful accounts*(31,579)
Accounts receivable, net257,657

Allowance for doubtful accounts (ADA)

The amount of receivables the company estimates it will never collect. A contra-asset: it is subtracted from accounts receivable.

Net = net realizable value$257.7 million is what Crocs actually expects to collect in cash.

*Crocs’s “allowances” also include reserves for customer returns and discounts. For simplicity, we treat all of it as the allowance for doubtful accounts.

Crocs · During 2024

How the allowance changes

Allowance for doubtful accounts ($ thousands)

$K
Balance, Dec 31, 202327,591
+ New estimates (bad debt expense)?
− Accounts written off?
Balance, Dec 31, 202431,579
Estimate (year-end adjusting entry)DrCr
Bad debt expense✓
Allowance for doubtful accounts✓
Write-off (a customer defaults)DrCr
Allowance for doubtful accounts✓
Accounts receivable✓
The allowance went up by 3,988: Crocs added more new estimates than it wrote off. In Ch8 we learn how to fill in the “?”.

The big idea

The expense comes first, the write-off later

When the expense is recorded

When Crocs estimates the loss, in the same period as the sale. That is the matching principle.

When a customer finally defaults

The write-off only moves the amount out of AR and out of the allowance. No new expense, and net AR does not change.

Answer to slide 2Record the loss now, as an estimate. That is the allowance method, and it is what GAAP requires.

Crocs · Putting it in perspective

Out of every $100 customers owe…

Expected to collect
$89
Allowance
$11
31,579 ÷ 289,236 ≈ 10.9%. Crocs expects to collect about $89 of every $100 its customers owe.
The allowance is an estimate that management updates every quarter. Raising it means more bad debt expense and lower net income today.

Costco · The contrast

Why Costco has almost no bad debts

Members pay at the register: cash, debit or credit card. If a member never pays the credit card bill, that is the bank’s loss, not Costco’s.
Costco’s receivables ($3.2 billion at Aug 31, 2025) are mostly owed by vendors (rebates), pharmacy insurers and credit card partners.

What Costco’s 10-K says

Receivables are recorded net of an allowance, and the allowance was immaterial, too small to matter to investors.

Key ideaBad debts matter when a company sells on credit to other businesses (Crocs to shoe stores), not when customers pay on the spot.

Before we start Ch8

Questions for you

  1. Q1. A large shoe retailer that owes Crocs money goes bankrupt. Which account(s) change? Does Crocs’s net income change that day?
  2. Q2. Crocs’s managers raise the allowance estimate at year-end. What happens to net income? To net AR?
  3. Q3. Which company would you expect to have a larger allowance relative to sales: a furniture store that offers 0% financing, or a grocery store? Why?

Ch8 Concepts · Review

Direct write-off vs. allowance method

Method 1. Direct write-off

Record BDE only when a specific account is deemed uncollectible. No estimate. The expense lands in a later period than the sale, so it violates matching. Not allowed under GAAP; used for tax purposes.

Method 2. Allowance method (GAAP)

At the end of each period, estimate BDE and record it in an adjusting entry, in the same period as the credit sales. A/R is reported net of the allowance.

Net A/RGross A/R − Allowance for doubtful accounts (ADA) = the amount expected to be collected.

Ch8 Concepts · Review

The three entries (allowance method)

EventEntryEffect
Credit saleDr A/R (+A) / Cr Sales revenue (+R)Assets ↑, revenue ↑
Period-end estimate (AJE)Dr BDE (+E) / Cr ADA (+xA)Net A/R ↓, net income ↓
Write-offDr ADA (−xA) / Cr A/R (−A)No change to net A/R or net income

ADA = allowance for doubtful accounts (contra-asset). BDE = bad debt expense (operating expense).

Ch8 Concepts · Review

Estimating BDE: % of credit sales

% of credit sales method

BDE = this period’s credit sales × the historical % of bad debt losses. Then ADA increases by that BDE.

EX. Credit sales $120K, 2% historical losses → BDE = $2,400.
Dr BDE 2,400 / Cr ADA 2,400

ADA equation

Ending ADA = Beginning ADA + BDE − Write-offs

ADA is a balance sheet account (what is still expected to go uncollected). BDE is an income statement account (this period’s adjustment).

The aging of A/R method is in the lecture notes’ appendix (not for exam).

Sources

Where the numbers come from

Crocs amounts in $ thousands. Condensed lines (“other current assets”, “property, goodwill, brands and other”) are derived from reported totals. Crocs’s reported allowances include reserves for returns and discounts as well as doubtful accounts; these slides treat the total as the allowance for doubtful accounts.